Pharmacy Daily | 72 hour CSO change

The Customer Service Obligation delivery period to pharmacies from wholesalers has increased from 24 hours to 73 hours, with the Pharmacy Guild confirming that it has informed its members about the change which is enshrined in a new deed between the government and wholesalers. The Sixth Community Pharmacy Agreement capped the value of the CSO at $195.22 million for each financial year of the agreement, with no indexation. The 6CPA stated that the govt intends to undertake a formal process to appoint CSO distributors in the next 12 months, while there will also be a formal competitive process undertaken to appoint a CSO administrator. CSO distributors “may not impose new or additional fees for the supply of section 85 medicines under the CSO arrangements,” the document states. Apparently wholesalers are still complying with the previous 24 hour delivery standards but the Guild is understood to be concerned about the longer delivery period.

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