THE TerryWhite Chemmart IMPACT conference (PD 25 Feb) wrapped up yesterday with its annual celebration, the HEART Awards gala dinner.
With over 1,000 delegates in attendance, this year's event showcased dedication and excellence within the TerryWhite Chemmart community.
Delegates immersed themselves in the future of pharmacy, exploring a rapidly evolving landscape shaped by changing customer and patient expectations, innovative store design, and an expanding scope of practice, with the brand reaffirming its commitment to empowering its network with cutting-edge solutions to drive efficiency, growth, and patient care.
Key announcements set to redefine the pharmacy experience for both businesses and customers included major enhancements to the myTWC health app and the e-commerce experience; refreshed store design optimised for full scope; the rollout of electronic shelf labels; and the implementation of a new clinical governance platform.
The TWC National Pharmacy of the Year was awarded to TerryWhite Chemmart Noraville, NSW.
Pharmacy owners Lachlan Walters and Robert King commented that joining TWCM showed them what a health-focused community pharmacy brand could deliver for their local area.
The prestigious Rhonda White Leadership Award went to Karen Brown of Arana Hills, Qld.
She reflected on the impact of being a pharmacist and the privilege of leading her team, telling delegates that "being a pharmacist is incredibly rewarding because every day brings something new".
"You never know what challenges or opportunities will come through the door, but by the time you leave, you know you've made a difference in someone's life.
"That's a privilege not many professions offer," she said.
Closing the conference, Executive GM Nick Munroe said, "The past three days have been incredibly productive and inspiring."
"It has been a year full of change, and we remain steadfast in our direction," he continued.
"TerryWhite Chemmart continues to drive excellence across retail, dispensary, and the continued expansion of pharmacists' scope and delivering health services to our communities, and this conference has further reinforced our dedication to this mission." KB
Pictured: Nick Munroe, Rhonda White and Karen Brown.
The above article was sent to subscribers in Pharmacy Daily's issue from 27 Feb 25
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