THE Pharmacy Guild has today
announced the launch of a new
service for members which aims
to provide live feedback on the instore
experience of customers.
Currently being trialled nationally,
the new Customer Experience
Index system involves an in-store
survey conducted by a Guild visitor
on site within the pharmacy.
It includes one-on-one feedback
for the pharmacy owner/manager
on what can be improved, with the
onsite visit completed within a two
hour period.
The Guild says the innovative
service expands on the successful
QCPP mystery shopper program,
with the Customer Experience
Index aiming to help Guild
members develop opportunities to
enhance their businesses.
“Central to every successful retail
business are engaged customers
and stores that sell,” the Guild said.
See www.guild.org.au.The above article was sent to subscribers in Pharmacy Daily's issue from 14 Oct 15 To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 14 Oct 15
IN WESTERN Australia, Michael’s Chemist Group has started stocking therapeutic Nicotine Vaping Products (NVPs), pursuant to the Federal Government’s new vaping laws (PD 25 Mar).
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