Pharmacy Daily | QCPP Excellence

Community pharmacists are urged look out for the posted copy of the July/August edition of ‘Excellence’ (the bi-monthly QCPP publication). It is well worth reading, but especially the story of how Amanda Bryce has transformed her pharmacy in Bicton WA. She’s done that by looking strategically and in detail at how her business is run. Amanda is a hands-on owner who has • empowered her staff and flattened her management structure • set clear KPIs for her team • gone out of her way to understand her competitors and how to beat them; • built strong relationships with her fellow health professionals in her area including her local GPs • developed and implemented a local marketing strategy, and • utilised QCPP as a business driver rather than a compliance tool. Amanda is well known as a Pharmacy of the Year category winner, and she is one of many other pharmacies around the country taking a similar strategic approach to managing their businesses.

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