Pharmacy Daily | Investing in Staff

The benefit of in-store staff training within pharmacy is key to providing the right advice to customers. It helps ensure advice is consistent and does not vary between the pharmacy team, significantly reducing the chance of customer confusion. To continue to support pharmacists in teaching their pharmacy assistants to provide the best, evidenced-based advice, Reckitt Benckiser is preparing to launch a first of its kind Quality Use of Medicine Education Kit. The kit will especially focus on helping pharmacists educate their pharmacy assistants on giving the correct advice when supplying OTC analgesics and matching customers’ pain needs with the pain solutions available in pharmacy. The training kit is designed to be delivered by the pharmacist as a small-group learning activity and throughout demonstrates how the Pharmacy Guild of Australia’s Ask, Assess Advise protocol is used to implement Quality Use of Medicines in pharmacy. With the implementation of this education training kit, Reckitt Benckiser hopes that pharmacy assistants will feel more confident when recommending pain management guidance in pharmacy. More information about Reckitt Benckiser’s education training kit will be provided to pharmacists soon. This week’s contributor os Richard Moore on behalf of Nurofen.

---

The above article was sent to subscribers in Pharmacy Daily's issue from 19 Dec 11
To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 19 Dec 11