Pharmacy Daily | Guild 5CPA claim build up

THE Pharmacy Guild of Australia said there is a backlog of 5CPA program payment claims (PD breaking news yesterday) and it has hired more staff to deal with this. A Guild spokesman said this arose through the complexity of moving from the Department of Human Services (DoHS) paper-based system to online processing. The Guild took over administration of registration and payment claims from the DoHS from 01 Mar (PD 13 Feb). This required the electronic registration of about 7,500 pharmacist providers, he said, and from 14 to 28 Feb no claims could be lodged. “The Guild has tried to do our best to assist registrants, including by manually transferring paper claims lodged after the deadline for transition to online claiming. “We have applied all available internal staff resources at dealing with this backlog, as well as hiring additional temporary staff to deal with the immediate work on hand. “Our hope is that this will normalise the flow of claims and payments within a couple of weeks.” Pharmaceutical Society of Australia (PSA) national president Grant Kardachi said the situation was unfortunate and the PSA understood the difficulty it might cause but it was pleasing to see the Guild apply extra resources for minimal impact on pharmacists. “Transitional periods may present unexpected problems and the Guild’s timely response in recognising and dealing with this is appropriate.”

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