Design to Meet the Trends
July 9, 2012
With continued pressure on
costs and margins in community
pharmacy, now is the time for
pharmacists to consider a shift
of focus – from product to service.
The “health service” concept is
relevant from a 5th CPA income
point of view, but also because
today’s customer values and
indeed expects service from their
pharmacist.
Deliver service and service will
deliver for you!
But how do you find the time to
deliver exceptional service?
Think about all the “non value
added” time you spend each day
and then consider the value of
turning that time into “health
service” time.
By redesigning the dispensary
workspace, workflow, and
installing smart drug storage and
delivery systems, pharmacies
have experienced up to 45% time
savings.
Turning this “saved” time into
“health service” time will deliver
enormous benefits to your
pharmacy.
Our solutions have assisted
more than 250 community
pharmacies in Australia to
achieve improved “service” time
and we will install the 100th
CONSIS Robot in October.
All of these community
pharmacies have the tools and
the time to deliver on their
customers’ expectations. Do you?
If you’re thinking of improving
your “health service” delivery, I’d
welcome the opportunity to talk
with you.
Willach is the market leader in
pharmacy dispensary solutions in
Australia – including CONSIS robotic
dispensers and FAMA roundshelves,
drawer and shelving systems. For more
information visit www.willach.com.au
or email John at:
john.koot@willach.com.au.
This week’s contributor
is John Koot, Willach
Managing Director.
The above article was sent to subscribers in Pharmacy Daily's issue from 09 Jul 12To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 09 Jul 12
