DISCOUNT Drug Stores (DDS) has once again taken out the top honours in the monthly Customer Satisfaction Awards conducted by Roy Morgan Research, with the Sigma Healthcare brand winning the survey in Aug 2018 for the fourth month running.
The awards are collated from Roy Morgan's Single Source Survey of about 50,000 Australians annually, with the Aug pharmacy figures based on a rolling annual sample of 9,277 consumers who had visited pharmacies during the period.
DDS had a 92% satisfaction rating for the month, followed by Priceline Pharmacy which was in second spot, followed by My Chemist, Amcal and then Chemist Warehouse.
Other monthly winners this year have included Priceline Pharmacy, which topped the survey in Apr, as well as MyChemist which came out on top in Jan and Feb, while DDS also took out the honours in Mar.
The above article was sent to subscribers in Pharmacy Daily's issue from 26 Sep 18
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