BLOOMS The Chemist's 2025 Retail Managers Conference opened this year on National Sorry Day, 26 May, and ran during National Reconciliation Week, giving pause to reflect on cultural connection and the unifying power of purpose.
The conference opened with a Welcome to Country by Uncle John Graham, Traditional Custodian of the Gold Coast region.
This was followed by and address from Blooms The Chemist Management Services CEO Emmanuel Vavoulas (pictured left), who acknowledged the significance of the day and encouraged delegates to listen, learn, and take meaningful steps toward justice, equity and unity.
With a focus on retail productivity, this year's conference delivered practical strategies to help leaders drive growth and performance, supported by a culture of engaged and empowered teams.
"In an increasingly competitive environment, the most successful pharmacy leaders are those who understand how productivity, culture, and care intersect," Vavoulas said.
"This year's conference highlighted how Blooms The Chemist owners and managers can optimise their operations to build stronger businesses, while also fostering connected, high-performing teams."
Sessions featured insights into operational excellence, retail innovation, and team engagement, demonstrating how small changes in process and leadership can lead to measurable growth and improved store outcomes.
Alongside a trade fair showcasing innovations from over 51 supplier partners, the conference culminated in the Retail Manager Awards, celebrating excellence in pharmacy leadership across the network.
Erin Gatty (pictured right) from Blooms The Chemist Colac was awarded Retail Manager of the Year.
Retail Manager of the Year Runner-up was Lauren Theodossiou of Blooms The Chemist Ballina; Customer Service Winner was Renee Sewell of Blooms The Chemist Karabar; and Training Champion of the Year Winner was Emma Johns from Blooms The Chemist Goulburn Marketplace.
Meanwhile, the supplier award for highest percentage growth went to Herbs of Gold.
Shining Light Award recipients were: Kate Tomkins (Warilla), Sonya Conroy (Mudgee), Alison Hamilton (Albury West End), Luke Reckwell (Maitland), Bradley Robert (Crows Nest), Jodie Morris (Kenmore) and Michelle Goode (Geraldton). KB
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