Guardian comes out on top
July 24, 2012
GUARDIAN Pharmacy is the
brand with the most satisfied
customers, according to a recent
survey undertaken by Canstar Blue.
The survey looked at the
responses of 1,962 participants
who had purchased products from
well-known pharmacy brands
including Guardian, Amcal, Terry
White, Chemist Warehouse,
Chemmart and Priceline, across
Australia in the past six months.
Participants were quizzed on their
experiences relating to the pharmacy
that they had visited, with
questions covering areas including
value for money, health product
range, beauty product range,
service, pharmacist availability,
health programs, and advice.
Using the respondents’ answers,
Canstar Blue then assigned each
pharmacy a star rating for each
category, as well as an overall rating
for customer satisfaction.
According to the results, Guardian
was the only pharmacy to receive
five stars for overall satisfaction.
Guardian also scored five stars for
its service, health product range,
pharmacist availability, health
programs and advice, and picked up
four stars for its beauty and
product range, as well as three
stars for value for money.
Other top performers included
Chemist Warehouse which scored
five stars for value for money and
health product range; whilst
Priceline picked up five stars for its
beauty product range.
Amcal, Chemmart, Terry White and
Chemist Warehouse also all scored
four stars for overall satisfaction.
The above article was sent to subscribers in Pharmacy Daily's issue from 24 Jul 12To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 24 Jul 12
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