THE annual TerryWhite Chemmart Conference, Shaping the Future of Care, kicked off on Mon with more than 1,000 pharmacists, pharmacy owners, retail managers and industry professionals gathering for the three-day event.
The conference provides a platform to share the brand's strategic priorities and execution plans for the year ahead, spanning digital innovation, CareClinic and full scope programs, customer experience, retail excellence and business support.
Featured at the conference was the unveiling of the TerryWhite Chemmart "showcase pharmacy" in Tewantin, Queensland, in partnership with pharmacy owner Tanya Maloney (pictured).
The future-focused pharmacy includes an enhanced CareClinic model supporting full-scope services and private consultations, digital assets, robotics and a 24/7 click-and-collect service.
The first day also covered the network's transition to Oexa's Light, a next-generation integrated bookings and professional practice platform, purpose-built to support the expanding scope of pharmacist practice (PD 27 Feb).
Yesterday, delegates heard about the network's AI integration with Heidi Health's medical scribe and care partner.
Between Heidi and Light, the network will benefit from "an end-to-end digital ecosystem that connects bookings, service delivery, clinical recording and prescribing into one cohesive experience", the network stated.
"As the role of the pharmacist continues to evolve, we have a responsibility to equip our network with tools that make delivering care easier, safer and more efficient," said Michael Beaumont, general manager of TerryWhite Chemmart.
"Our partnership with Oexa to launch Light laid the foundation for a modern, integrated clinical platform," he explained.
"Integrating AI through Heidi Health is the next step - supporting pharmacists with intelligent workflows that reduce administrative burden and allow more time for meaningful patient interaction."
"Digital innovation at TerryWhite Chemmart is not about technology for its own sake - it is about improving the experience for both our pharmacists and our patients, and ensuring our network is ready for the future of care."
The conference wraps up tonight with its HEART Awards Gala. KB
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