INDEPENDENT Pharmacies Australia (IPA) is set to host its second annual Retail Excellence Conference from Sun 08 Feb to Tue 10 Feb 2026 in Melbourne.
The event aims to help retail managers and assistants to strengthen how their pharmacy serves, leads, and supports the local community.
The program will feature insights from industry and behavioural experts, covering themes such as bridging the gap between what is 'expected' and what is 'excellent', hyperlocal engagement, communityled care and optimising product ranges.
To ensure learnings translate into meaningful change at store level, delegates will leave with a structured and personalised 90-day implementation plan, designed to put new processes into practice in their own pharmacies.
Awards for standout performers within the IPA network will also be presented at the gala and awards dinner on 09 Feb.
"Retail excellence is no longer a 'nice to have' - it's the foundation for strong commercial performance and meaningful community care," said IPA managing director Steve Kastrinakis (pictured).
"When our members execute well at a local level, it lifts the whole network and strengthens the role of community pharmacy across Australia," he added.
Learn more and register HERE. KB
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