Pharmacy Daily | Training for success

Ensuring your staff are well-trained is one of the quickest and most affordable ways to positively influence your business. Training is a means of improving the service your store provides and this in turn can exponentially improve your pharmacy's financial performance. There are many benefits which come from training staff including: • Boosting overall morale and confidence • It allows you to generate skills where you need them for the longer term • It's more cost effective: it's cheaper to train existing staff and promote from within than it is to get new staff • It allows you to create better working relationships and improves staff engagement • It allows you to promote sales and potentially increase profit in areas of your choice Importantly, the focus of any training is something you can control and it can therefore be targeted toward the areas of your business that need it most. What's more, most employees value training for a qualification. Speak to your retail support program and make sure they help you access all of the training options available to ensure you're equipping your staff with the skills that can make your business stand out from the pack. This week’s contributor is Richard Manthey, National Manager at Pharmacy Choice.

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The above article was sent to subscribers in Pharmacy Daily's issue from 14 Jan 13
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