Real-time feedback service

October 14, 2015

THE Pharmacy Guild has today announced the launch of a new service for members which aims to provide live feedback on the instore experience of customers. Currently being trialled nationally, the new Customer Experience Index system involves an in-store survey conducted by a Guild visitor on site within the pharmacy. It includes one-on-one feedback for the pharmacy owner/manager on what can be improved, with the onsite visit completed within a two hour period. The Guild says the innovative service expands on the successful QCPP mystery shopper program, with the Customer Experience Index aiming to help Guild members develop opportunities to enhance their businesses. “Central to every successful retail business are engaged customers and stores that sell,” the Guild said. See www.guild.org.au.

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Pharmacy Daily | Real-time feedback service

Real-time feedback service

Other recent headlines

PD breaking news – Queensland pharmacies scope of practice pilot expanded

Commbank to help navigate ownership

Littleproud visits Orana Mall

SEARCH PHARMACY DAILY

Featured video

Recent issues

INDUSTRY JOB VACANCIES