CONSUMERS have ranked blood pressure testing, closely followed by diabetes services and receiving vaccinations as the most essential services when visiting their pharmacist, according to the latest Pharmacy Guild of Australia's Customer Experience Index (CEI).
The survey assessed 1,000 pharmacies around Australia by interviewing more then 8,000 patients as they left the stores.
Patients said they used, and expected, such offerings to be readily available in their local community pharmacies.
Other pharmaceutical services which rated highly with customers included dose administration aids, blood glucose testing, in-pharmacy medicines reviews and weight loss and weight management.
The CIE also revealed that on the whole, those visiting community pharmacies were pleased with the level of attention and professionalism they received.
Almost all costumers (98%) said pharmacy staff respected their privacy while 97% agreed that pharmacy staff understood their health conditions.
The majority of customers (96%) said that staff offered helpful assistance while 95% said pharmacy staff provided medicine information to support their needs.
Sitting at the lowest level of satisfaction was the amount of people who agreed staff ensured their non-prescription medication was safe for them at 93%.
The above article was sent to subscribers in Pharmacy Daily's issue from 18 Nov 16
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