Investing in Staff

The benefit of in-store staff
training within pharmacy is key
to providing the right advice to
customers.
It helps ensure advice is
consistent and does not vary
between the pharmacy team,
significantly reducing the
chance of customer confusion.
To continue to support
pharmacists in teaching their
pharmacy assistants to provide
the best, evidenced-based
advice, Reckitt Benckiser is
preparing to launch a first of its
kind Quality Use of Medicine
Education Kit.
The kit will especially focus
on helping pharmacists
educate their pharmacy
assistants on giving the correct
advice when supplying OTC
analgesics and matching
customers’ pain needs with the
pain solutions available in
pharmacy.
The training kit is designed to
be delivered by the pharmacist
as a small-group learning
activity and throughout
demonstrates how the
Pharmacy Guild of Australia’s
Ask, Assess Advise protocol is
used to implement Quality Use
of Medicines in pharmacy.
With the implementation of
this education training kit,
Reckitt Benckiser hopes that
pharmacy assistants will feel
more confident when
recommending pain
management guidance in
pharmacy.
More information about
Reckitt Benckiser’s education
training kit will be provided to
pharmacists soon.
This week’s contributor
os Richard Moore on
behalf of Nurofen.