Increase your efficiency
August 19, 2013
Pharmacy is now in the middle
of a perfect storm. We have cuts
to the PBS, Price Disclosure, plus
competition for the “customer”
is tougher than ever. Most of my
colleagues are switching into
survival mode, believing, as I do,
that professional services are the
key to retaining margins into the
future. The challenge they face is
how to do this efficiently. You can
employ an additional resource
to beef up your services offering,
increasing your staffing costs
at the same time. Personally, I
chose to automate my dispensary,
and free my existing staff to
implement my service offering.
I’ve seen significant benefits
already and achieved better
results than if I’d employed
additional resources. Benefits
such as:
• Professional development
opportunities for my current staff,
allowing them to develop their
skills
• Positive and consistent
customer experience by
automating the dispensary
• Available time for my
pharmacists to consult, and
recommend additional treatment
options for customers
• Increase in sales and services
from my existing sized premises,
even creating space to install a
separate consultation room
• Extra value-add services can
now be offered by my pharmacists
who visit local retirement villages
and offer activities such as dose
packing services.
Automating your dispensary can
give your existing team the ability
to raise the bar, and allow your
business to survive into the future.
This week’s
contributor is
Robert Allen,
CEO of Think
Pharmacy.
The above article was sent to subscribers in Pharmacy Daily's issue from 19 Aug 13To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 19 Aug 13
