Pharmacy Daily | Corum’s new suite on track

PHARMACY software supplier Corum Health says it's committed to "reasserting a leading role in the supply of not only software, but of software solutions to community pharmacies and to pharmacy groups".

Speaking at yesterday's Corum annual general meeting, chairman Bill Paterson confirmed the company was investing about $1 million in the next stage of development of a new suite of pharmacy systems.

"From early 2017, these products will be progressively released to the market," Paterson said.

He told shareholders that over the last 18 months Corum had taken "effective and significant steps to modernise its current products and enhance its reliability and up-skill customer support".

He said customer service and technical response had improved, with Corum now the only provider to offer "live" technical support via phone and live chat.

A substantial platform change of Corum's core LOTS software has been deployed to all customers Australia-wide, with the company committing to an ongoing and regular roll-out of upgrades and product extensions that provide new functionality to pharmacies.

Paterson said satisfaction ratings reflected better functioning software and increased Corum customer engagement, with customer site numbers stable in the first quarter of the new financial year and now progressing to "positive customer, unique site growth".

The new Corum Safeguard product (PD 02 Sep) was launched last month and has been enthusiastically taken up by customers, Paterson said.

Further development is ongoing for core products in dispensing and POS, as well as the increased needs for integration with other products such as robots, inventory management systems and CRM.

CEO Peter Wilton said the project had been planned in three phases over the next 12 months, and would "ensure that Corum's software solutions are leading edge for our customers and provide us with the platform required to further enhance our market position".