AHPRA capacity up
July 15, 2010
THE new Australian Health
Practitioner Regulatory Agency has
responded to concerns about
teething problems, boosting its
capacity to handle feedback.
“Introducing a new national
registration and accreditation
scheme is an ambitious
undertaking,” the agency said in a
statement yesterday.
AHPRA said it’s had difficulty
handling the roughly 3000
enquiries received each day, and
there have also been some IT
teething issues associated with
moving 1.5 million practitioner
records from 85 sources into a
single system.
“AHPRA has identified the
problems and is putting solutions in
place,” the statement said.
In order to ensure that concerns
can be efficiently raised about
individual practitioners, a separate
pathway for notifications will be
introduced, separate from general
and registration enquiries.
State-specific phone numbers will
be published in the next day or so,
routed directly to notification teams
in each state.
Other solutions include increasing
the number of AHPRA enquiry staff
and intensifying staff training.
“We regret that these issues have
caused frustration,” AHPRA said.
The above article was sent to subscribers in Pharmacy Daily's issue from 15 Jul 10To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 15 Jul 10
